The Academic Events Group, 5th Cyprus International Conference on Educational Research,

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Hospitality Accommodation Human Resources Management in T.R.N.C
Ilknur Doner, Nihat Ekizoğlu

Last modified: 2016-01-25

Abstract


This research report determines the process Human Resource (HR) departments apply throughout the steps of recruitment and selection; it also goes into detail of methods and criterion implemented alongside corporate policies for employee professional development to increase their standards within the Hospitality Accommodation Industries in our country. According to the qualitative research model a semi-structured interview form has been used. Results have been obtained by interviewing HR department managers from 16 different 5 star hotels; Kyrenia 11, Nicosia 2, Famagusta 2, Trikomo1. Primarily the results have shown an increase in the importance of HR departments within corporations in comparison to previous years, a path has also been identified towards a new structural formation to provide on-the-job training and motivational activities with the objective to increase employee’s professional development. In accordance with the general data collected from the study a conclusion of the following points have been made; the effects of globalization in the current day and age, the increase of competition within the global market and the benefits of developing technology, needs to be taken into account to help deliver an increase of efficiency and impact employee’s customer service.


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